Frequently Asked Questions
Everything you need to know about your favorite tea blends and orders.
What is the best way to store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry, and dark place away from strong odors. We recommend using an airtight container or keeping it in its original foil packaging.
Do you offer international shipping?
Yes, we ship our premium tea selections to most countries worldwide. Shipping costs and delivery times vary based on the destination and are calculated at checkout.
Are your tea bags compostable?
Many of our tea bags are now made from plant-based materials and are industrially compostable. We are actively working toward making our entire range fully sustainable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food or beverage items. If your order arrived damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.