Returns & Exchanges

We take great pride in the quality of our teas and accessories, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened items. Please note that due to food safety regulations, we cannot accept returns on tea products that have been opened or consumed.

1

Contact Support

Reach out to our customer service team within 30 days of delivery with your order number and details of the item you wish to return.

2

Prepare Your Package

Ensure the items are in their original, unopened packaging and include a copy of your packing slip or order confirmation inside the box.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing